Ensuring Front-End Employees Comply With Brand Standards

Ensuring Front-End Employees Comply With Brand Standards

1. Hold your front-end employees accountable for brand – compliant customer experiences. Many company’s have customer experience goals, but do not measure if these goals are being met. For example, some companies expect contact teams to place a post-interaction follow up calls or surveys. They ensure that the customer is satisfied with any service received.…

Heartful Advice about Surviving Tough Times

An email we received from Bill Harris – Founder of Centerpointe Research Institute – regarding viewing the current economy… Is all the financial turmoil–not to mention the already-existing political/election and terrorist/war stress–getting to you? We’re all connected to the financial system, and though many people have become complacent again after the bailouts, and because no…

The Warren Buffet Perspective

Billionaire, Warren Buffett pumped $5 billion into Goldman Sachs, and then followed that up with a $3 billion investment in General Electric. In troubled times, Warren drives a hard bargain and ends up with extraordinary value. In other words, Warren buys low and then sells high. He is a contrarian. While others go into the…